Kylan Tomita
1140 14 Ave
Honolulu, Hi 96816
18 September 2015
Meadow Gold Dairies Hawaii
P.O. Box 1880
Honolulu, Hi 96805
Dear Meadow Gold Dairies Hawaii,
My family has been buying your products for a very long time now, and have always been satisfied and grateful for your competitive prices and quality.
However just recently we have been having some problems with your 1 gallon plastic milk cartons. When pouring milk from your milk carton just last week I noticed flakes of dried milk or excess plastic on the outside of the top of the opening. I thought that it was nothing, because I never had this problem before with you guys. But, when I was pouring the milk some of the excess plastic or dried milk started to fall off into my cup that I was pouring into. I then got mad because I had poured almost the whole cup and now had to dump out the milk that was in the cup because the flakes had fallen in. I’m not sure if this is plastic or dried milk or even something else, but whatever it is I don’t think that it was purposely meant to be on the cartons. I never had problems with your milk cartons before until recently, I don’t know if you are doing something different in the process or not. But, I don’t think that it is fair to customers to have to waste money on milk because there was a problem with the manufacturing.
In addition, I know that sometimes things happen. But, this problem wasn't a one time thing. We had bought another milk carton as well from you guys, and it had the same problem. Again, I'm not sure if it was a manufacturing issue, but it seemed after as if it wasn't, because it occurred twice.
Through all of this, we have never had a problem with your guys’ milk cartons or milk. We love how you guys are an island based company and do so much for Hawaii. I hope that this never happens again, because we love buying from you.
I don’t know how you guys manufacture your milk but I’m not saying I have problem with it, just a friendly concern about the product that is in the stores.
Sincerely,
Kylan Tomita
The letter is strong in your experience with the product that you are concerned about. You argue about the was flakes but toward the ending of it you sort of back off. This makes it seem like you're concerned but also okay if nothing is done. To make your stance consistent, I suggest that you reword the sentences " In addition, I know that sometimes things happen. But, it wasn’t only one carton that had this problem. We had also bought another one as well and this one had some flakes of some sort as well." and also the very last statement because it takes away your frustration of the wax flakes getting into your glass of milk all the time.
ReplyDelete